The questions asked before appointing a builder often reveal how clearly a project has been understood. Look beyond the bottom line and focus on relevant experience, scope, communication, programme and accountability.
Have you delivered comparable projects?
Ask for examples that match the size and complexity of your project, and discuss any challenges encountered. Relevant experience is particularly important for occupied renovations, restricted sites, architectural detailing and staged work.
The right questions reveal how a builder will manage scope, people, time, cost and communication.
Avendon Building Group
What is included — and excluded?
Request a written scope that identifies assumptions, exclusions, allowances and owner-supplied items. Clarify demolition, permits, temporary protection, rubbish removal and reinstatement so quotes can be compared on the same basis.
Who will manage the site?
Confirm the main contact, supervision arrangements and how often you will receive updates. Ask how questions, approvals, delays and quality issues are documented and resolved.
How will time and variations be controlled?
Understand the expected start and completion windows, key dependencies and what may change the schedule. Variations should be described and priced in writing before the additional work proceeds wherever possible.
What protections are in place?
Check required registration, licences, insurance, contract terms and warranties. For substantial residential work, obtain appropriate legal and professional advice before signing.
A reliable builder should welcome informed questions and answer them clearly. When the conversation, quotation and contract align, the project is starting from a much stronger position.
